1.1. What are cookies?
This is a fairly small range of data that the visited website sends to your device (computer, tablet, smartphone) in the form of a file. This data file is stored on your device and your device sends the information to our server every time you view the website.
Thanks to the cookie file, the website can find out whether you have already visited it and what information you were interested in.
1.3. The processing of cookies
1.4. What types of cookies do we use?
Session cookies that are automatically deleted as soon as you leave our site. They help in the process of visiting the site to display it correctly.
Persistent cookies that are stored and may contain an anonymous identifier of your browser.
However, even these cookies do not identify you as an individual, they only identify the access to the site and the behavior of users accessing from a particular device (computer, tablet, smart phone). All data is anonymous for the purpose of statistics on the use of the site.
Persistent cookies are mainly used for measurement and advertising.
Tracking cookie is intended to detect repeated visits to our website from the same browser on the same device and to track visitor activity while browsing the site.
Advertising cookies allow displaying targeted advertising on our website and other websites on the internet that are involved in this advertising system. Targeted advertising is displayed based on the behavior of anonymous users or groups of users of the website, thanks to the identification of their browser, as described above. For example, if you were looking for lucrative mobile phone deals last time, targeted advertising is likely to offer or remind you of this service during your next website visit.
Other types of cookies may still be used, for example, for the proper functioning of our services (for example, e-shop), in questionnaire research or for testing parts of the site and its functionality. All of this helps us to increase the quality of service and satisfaction of our customers.
With this information letter we want to provide information about the processing of your personal data and about the rights you have under the data protection regulations.
2.1. Who is responsible for the processing of your personal data?
Orava Village, s.r.o., Na Hrebienku 20, 811 02 Bratislava – mestská časť Staré mesto Business ID: 51917581 | VAT ID: SK2120834463
You can contact our responsible / contact person for personal data enquiries by email at email@example.com: subject name ”otázka pre DPO” – “question for DPO”.
2.2. What categories of personal data do we process and where do we get them from?
We process only the personal data that you provide to us as customers. We process the following categories of personal data:
Full name (first name, surname and degree), address (street, house number, zip code, city, state)
Contact details (phone no., e-mail)
Details of your orders/purchases
Your bank details, legal person – company name, billing address, business ID .
We do not process any specific categories of personal data.
2.3. What are the purposes and legal basis for the processing of personal data?
When the processing of your personal data, we comply with the provisions of regulation (EU) 2016/679 of the European Parliament and of the Council from 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (hereinafter referred to as the “GDPR”) and other relevant legislation.
First of all, we process personal data for the purpose of performing the contract and for the purpose of measures that precede its conclusion (Article 6 (1) b) GDPR), so that we can deliver our products / services to you.
The processing of personal data is also necessary in order to fulfill certain legal obligations related to business activities, especially in the areas of finance and accounting (art. 6 (1) c) GDPR).
Furthermore, we process personal data for the purposes of our legitimate interests Article 6 (1) f) GDPR), which mainly include market research and marketing.
Should we process your personal data for any other purpose not mentioned above in the future, or if the processing would go beyond your reasonable expectations as a customer, we will inform you about it in advance or ask for your consent to the processing of your personal data.
2.4. To whom do we provide your personal data?
Within our company, only those persons who process your personal data for the purpose of fulfilling our obligations under your order have access to your personal data because of a contractual relationship with you, for example sales department, customer support. In addition, the data may also be processed by other employees whose tasks include marketing or network management.
We use the services of external service providers and subcontractors to perform some of our legal and contractual obligations. These include: Google, Facebook.
In addition, we may share your personal data with other recipients, in particular public authorities if this is necessary to fulfill our legal obligations.
2.5. What rights can you exercise as a data subject under the GDPR?
Upon request, we will inform you about whether and what personal data is processed by us and provide other related information (Art. 15 GDPR). In addition, you can exercise the right to rectification (Art. 16 GDPR), deletion (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), portability (Art. 20 GDPR) personal data. You may also revoke any consent you have previously given us at any time, but this will not affect the lawfulness of the consent-based processing prior to revocation. It will also not affect the processing of data that GDPR allows us to process even without consent.
To the extent that we process your personal data for the purposes of our legitimate interests, you may object to the processing for reasons relating to your particular situation. In that case, we will no longer process your personal data unless we prove the necessary legitimate grounds for processing that outweigh your interests, rights and freedoms, or the grounds for proving, exercising or defending legal claims (Art. 21, (1) GDPR). With regard to our processing of your personal data for direct marketing purposes, you may object to such processing at any time without giving reasons (Art. 21, (2) GDPR).
For these purposes, you can contact us at any time (see contact details above). We will try to resolve your request as soon as possible, and in any case we are obliged to resolve it within the time limits established by law (especially Art. 12 GDPR).
In addition, you have the right to file a complaint with Office for Personal Data Protection of the Slovak Republic if you assume that there has been a violation of your rights in connection with the processing of personal data.
2.6. How long will your personal data be stored?
In any case, we retain your personal data for the duration of the contractual relationship.
Upon termination of the contractual relationship, we use your personal data to solicit feedback from you on how satisfied you were with our product / service and, if applicable, to offer you related products and services that you might be interested in or to inform you about related news and interesting offers (direct marketing). In such a case, the processing of your data will continue for as long as the information is relevant to you and you have not objected to the processing of your personal data for this purpose. As mentioned above, you can object to the processing for the purpose of direct marketing at any time without giving reasons. When evaluating data about our customers, sold products / provided services (market research), we use anonymized data.
After the termination of the contractual relationship, we also retain the data, the retention of which is required by the legislation governing business activities and obligations to public authorities, in which case the personal data will be deleted after the prescribed period. In justified cases, when it comes to proving, exercising or defending legal claims, we retain relevant data for the limitation period established by law.
2.7. Will your data be transferred to a third country or an international organization?
We do not plan to transfer your personal data to a third country or international organization.
2.8. Are you obliged to provide your personal data to us?
Providing your personal data is based solely on your choice and your interest in our products / services. In order to provide our products / services under a contractual relationship, we need your personal data.
2.9. Do automated decision-making processes, including profiling, concern me?
No, we make decisions about you based on personal judgment.