Dear customer,
you will find Terms and Conditions and Accommodation Rules outlined below.
Orava Village Guest House Operator:
Company name: Orava Village, s.r.o.
Business ID: 51917581
Company registered in the Business Register of the District Court Bratislava I, Section: Sro, insert no. 136431/B (‘the operator’)
Operator Identification:
Orava Village, s.r.o.
Na Hrebienku 20
811 02 Bratislava – mestská časť Staré Mesto
Slovakia
Business ID: 51917581
Tax ID: 2120834463
VAT ID: SK2120834463
- INTRODUCTORY PROVISIONS
1.1 These Terms and Conditions (hereinafter referred to as “T&Cs”) apply to accommodation as well as to all services provided by the guest house operator.
1.2 We recommend that clients in their own interest familiarize themselves with these T&Cs before making a reservation. The guest house operator reserves the right to unilaterally change these T&Cs, and the change of the T&Cs is effective from the date of their publication on the website of the guest house operator. If the client does not agree with some provisions of these T&Cs, the guest house operator asks them not to use the services of the guest house operator. By confirming the reservation, the client expresses their unconditional consent to these T&Cs.
1.3 Individual and special business cases are not a part of these published T&Cs.
- RESERVATIONS, CONTRACTS AND HOTEL SERVICES
2.1 The reservation can be made by phone, by e-mail, by filling in the reservation form on the website of the guest house, or in person at the guest house.
2.2 In case of telephone and e-mail reservation, as well as in case of reservation through the reservation form, the guest house will send the reservation offer to the e-mail provided by the client. If the client does not respond to the offer from the hotel within 24 hours, the obligation of the guest house to provide service to the client ceases.
2.3 The contract is formed by written confirmation of the reservation by the guest house and has weight of a contract. An oral agreement or confirmation of a reservation does not have weight of a contract.
2.4 Each accommodated guest is obliged to comply with the accommodation rules of the guest house, as well as the T&Cs of the guest house, and by creating a reservation, the guest agrees that they have familiarized themselves with the accommodation rules as well as the T&Cs of the guest house and fully agrees with them.
2.5 If it is not excluded from the nature of the matter, the provisions of this article T&Cs also apply to the accommodation conditions of groups, with the fact that the accommodated guest and the person who made the group reservation are responsible for the obligations towards the guest house jointly and severally and during the period of accommodation comply with the accommodation rules of the guest house.
- PAYMENT TERMS AND PRICES
3.1 For accommodation and services provided, the client is obliged to pay the price in accordance with the valid price list of the guest house. A non-contracting guest always pays for the stay upon check-in on the basis of the presentation of a bill or invoice together with deposit statement paid by the client. For stays longer than seven days, the client is obliged to pay a deposit for the stay in the amount of 100% and pay for the stay and any other services and consumables at the end of the stay, unless otherwise agreed with the guest house. The bill or the invoice for the stay is payable upon presentation to the client.
3.2 The current prices of the guest house for the rooms and provided services and the price list of drinks are available at the reception of the guest house.
3.3 The guest house, as a service provider, has the right to change the published prices, and they become valid at the moment of publication on the website of the guest house.
3.4 In case that the payment for the ordered service is not paid within the deadline, the guest house has the right to cancel the reservation and thus withdraw from the contract. Withdrawal from the contract shall not affect the cancellation fees, which are specified in Item No.4.
- CANCELLATION POLICY (RESERVATION CANCELLATION POLICY)
4.1 The guest house is entitled to charge cancellation fees for pre-ordered agreed services in case the guest cancels their reservation of the stay or the ordered service, or a part thereof. Notification of reservation cancellation of a stay, service, or a part of it is accepted only in writing. The guest house is entitled to charge for reservation cancellation even if the guest does not notify the guest house of the cancellation. The guest house charges cancellation fees according to the following rules:
cancellation of a stay, service or a part thereof more than 28 days prior to arrival or withdrawal of the service is without charge
cancellation of a stay, service, or a part of it 28 to 15 days before the start of the stay or the use of the service results in a cancellation fee of 50 % of the price of accommodation and ordered services
cancellation of a stay, service, or a part of it less than14 to 1 day before the start of the stay or the use of the service results in a cancellation fee of 100 % of the price of accommodation and ordered services.
- FINAL PROVISIONS
5.1 These T&Cs and the legal relations arising from them are governed by the law of the Slovak Republic.
5.2 Should any provision of these T&Cs be or become invalid, ineffective or unenforceable, such invalidity, ineffectiveness or unenforceability shall not affect the validity and effectiveness of other provisions of these T&Cs.
5.3 When confirming the reservation, the client agrees with these T&Cs and undertakes to comply with them. The guest house operator reserves the right to change these T&Cs. The obligation of written notice of changes to the T&Cs is fulfilled by placing the amended T&Cs on the website of the guest house operator and in the guest house premises and at the reception.
5.4 These T&Cs come into force and effect from 1 October, 2020.
